Frequently Asked Questions
Everything you need to know about illuminating your home with SamuLighting.
What is the typical shipping time for my order?
Most orders are processed within 2-3 business days. Shipping usually takes 5-10 business days depending on your location and the specific light fixture ordered.
Do you offer a warranty on your lighting fixtures?
Yes, all SamuLighting products come with a standard 12-month warranty covering manufacturing defects and electrical components.
What is your return policy if I am not satisfied?
We offer a 30-day return policy. Items must be in their original packaging, uninstalled, and in resalable condition to qualify for a full refund.
Are your lights compatible with LED bulbs and smart dimmers?
The majority of our fixtures are compatible with LED bulbs and most standard smart dimming systems. Please check the specific product description for individual compatibility details.
Does SamuLighting provide professional installation services?
We do not provide direct installation services. We strongly recommend hiring a licensed electrician to install your fixtures to ensure safety and maintain your warranty.
What should I do if my light fixture arrives damaged?
Please inspect your package upon arrival. If any glass or components are damaged, contact our support team within 48 hours with photos of the damage, and we will send a replacement immediately.